Offering great after-sales support is an important mission to us.
How to contact us?
If there is anything wrong with your bike or you need advice regarding maintenance, you can simply contact us via email at firstname.lastname@example.org. By doing so, our Customer Success Team will immediately have access to your personal profile to start the diagnosis of the problem as quickly as possible.
We have also set up the flow in the email to get all the necessary information to diagnose your problem without the need for endless back and forth.
For standard bike maintenance and repair like a puncture or replacing your brake pads, you can simply go to your local bike shop. Any bike shop in your area will be able to help you. Just make sure that the bike shop is familiar with a hydraulic brake system.
You can also find several tutorials on these videos.
Having issues with your bike?
Our customers are entitled to a 1-year (or 10-year for frame) limited warranty, starting from the date of delivery. And this limited warranty policy only applies to purchases directly made on the webshop of adoebike.com. Please consult your dealer or retailer about the warranty policy if you buy products from there. We strongly suggest you keep the proof of purchase and the original parts.
Our e-bikes can get serviced at most bike shops since most of the components can be found on the market. You can get it installed at a trustworthy local bike shop, and we will reimburse you for the cost during the warranty.
If you need help with the motor, battery, display, sensor, light, or controller, please do not hesitate to contact us at email@example.com. We will help you diagnose the issue, and send you the needed replacement parts, together with a video installation guide.
In any case, if you have any questions about the repair or maintenance of your bike, please do not hesitate to reach out to us through e-mail at firstname.lastname@example.org.