What are customer support opening hours?

Our customer support team will get back to you as fast as possible during working hours (CET).

    

Email

Send us an email at [e-mail] and we'll get back to you as soon as possible during our working hours. If you experience any issues with the bike or app, it's best to email us at [e-mail].

• Tel Service： Monday to Friday from 9h to 17h (UTC+1)
• E-mail/ What's App Service: Monday to Friday from 8h to 13h (UTC+1)