The E-Bike

• Why should I choose ADO?
• What is the difference between the International and EU versions? Which option is best for me?
• Is ADO Air 20 certified?
• What’s the difference between A20+ and A20F+?
• What is the max weight load of all the ADO models?
• Is the frame size of the Air 20 suitable for my height?

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The Battery

• Is the battery replaceable?
• Does the e-bike come with a battery, or do I need to buy it separately?
• How much does the battery cost, if I need to buy it in advance or if the battery doesn't work?
• What is battery life?
• How does the bike work in low temperatures?
• How to take care of the battery?

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The Accessory

• Can I equip accessories on my bike?
• What component/accessory could I change by myself?

The Purchase

• Where can I purchase an ADO e-bike?
• Where can I find my order number?
• Which payment method does ADO accept?
• Can I change my order? or cancel it?

The Delivery

• Shipping time
• Which logistics service provider does ADO use?
• When will I receive my bike?
• Will I receive the bike fully assembled?
• What's the size and weight of the package?

The After-Sales Support

• What about after-sales?
• Do you offer a warranty?
• What about the warranty policy?
• What is not covered in the warranty policy?
• What should I do if my bike breaks out of the warranty period?
• How to repair my bike?

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Maintenance

• How to maintain the bike?
• Tutorials for maintenance and accessories (A16, A20, A20F)
• How can I repair a puncture?

The App

• How to use the APP?
• How to connect a mobile phone to ADO EBIKE APP？
• My ADO e-bike cannot be linked to the app. What should I do？
• Can I connect several bikes with my ADO app?
• How can I share my bike with someone else?
• How to solve the problem that the APP can not be connected?

See all 8 articles